Elara Shades

Privacy Policy

Last updated: April 22, 2026

1. Who We Are

Elara Shades ("we," "us," "our") is a window treatment provider operating at 3871 S Valley View Blvd #7, Las Vegas, NV 89103. This policy explains how we handle personal information collected through our website, phone calls, SMS messages, and in-person interactions.

2. Information We Collect

We collect information you provide directly, including: name, email address, phone number, company or builder name, project details, mailing address, and any messages you send us. We also collect standard website analytics data (IP address, browser type, pages visited) through Cloudflare and Google Analytics.

3. How We Use Your Information

  • Respond to consultation requests and project inquiries
  • Schedule appointments and deliver design plans
  • Send SMS and email updates about your project (only with consent)
  • Process payments for services rendered
  • Improve our website and services
  • Comply with legal obligations

4. SMS and Phone Number Usage

Your phone number is never sold, rented, shared, or otherwise transferred to third parties for marketing purposes. We use your phone number solely to communicate with you about your project: appointment confirmations, design updates, installation scheduling, and follow-up.

When you provide your phone number and consent, you may receive SMS messages from Elara Shades. Message frequency varies based on project stage. Reply STOP to any message to opt out at any time. Reply HELP for support. Message and data rates may apply.

5. How We Share Information

We share information only with trusted service providers who help us operate our business (for example, our CRM provider, SMS/email delivery platforms, and payment processors). These providers are contractually required to protect your data and use it only for the purposes we specify. We never sell your personal information.

We may disclose information if required by law, court order, or to protect the safety and rights of our company, customers, or the public.

6. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and measure marketing effectiveness. You can disable cookies in your browser settings, though doing so may limit some site functionality.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted storage and limited access controls. No method of internet transmission is 100% secure, but we work to protect your data to industry standards.

8. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You can opt out of SMS messages at any time by replying STOP. You can unsubscribe from marketing emails using the link in any email we send. To exercise other rights, contact us using the information below.

9. Children's Privacy

Our services are directed to adults. We do not knowingly collect information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Material changes will be communicated via email or prominent notice on our site.

11. Contact

Questions about this policy? Reach out:

Elara Shades
3871 S Valley View Blvd #7
Las Vegas, NV 89103
Phone: 702-901-0201